User researcher - Freelance

Overview

Nous accompagnons un acteur international du secteur industriel et manufacturier dans la transformation digitale de ses opérations.
L’ambition : concevoir et faire évoluer des produits digitaux à forte valeur opérationnelle, utilisés au quotidien par des équipes terrain, opérateurs, ingénieurs, managers de production, logistique, qualité, maintenance…

Dans ce cadre, nous recherchons un·e User Researcher freelance expérimenté·e, capable de connecter les réalités industrielles aux dynamiques produit.
Votre mission : créer la passerelle entre les usages réels du terrain et la vision stratégique des équipes produit.

Missions principales

• Explorer et comprendre les contextes d’usage dans un environnement industriel complexe : observations terrain, entretiens qualitatifs, shadowing, tests en situation réelle.
• Concevoir et piloter des études utilisateurs génératives et évaluatives sur plusieurs produits digitaux (web & mobile).
• Formaliser les insights clés, traduire les besoins en opportunités de design et en axes d’optimisation produit.
• Structurer la recherche continue : repository d’insights, méthodologies partagées, frameworks de priorisation.
• Travailler en étroite collaboration avec les Product Managers, UX/UI Designers et équipes métiers pour ancrer la voix des utilisateurs au cœur des décisions.
• Contribuer à la maturité UX et à la diffusion de la culture user-centric dans l’organisation.

Profil recherché

• 6 – 8 ans d’expérience en User Research / UX Research, dont une partie dans un contexte industriel, manufacturier ou supply chain.
• Aisance à naviguer entre terrain et stratégie produit.
• Maîtrise des approches mixed methods (entretiens, tests, journaling, quanti, analytics…).
• Capacité à transformer la donnée utilisateur en leviers business et produits.
• Excellent relationnel, posture de facilitateur·rice et pédagogie naturelle pour évangéliser la démarche research.
• Confort dans un environnement international ; anglais professionnel requis.

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We’re supporting a global industrial and manufacturing leader in the digital transformation of its operations.
The ambition: to design and scale high-impact digital products used daily by frontline teams, operators, engineers, production managers, logistics, quality, and maintenance.

Within this context, we’re looking for an experienced User Researcher freelancer able to bridge industrial realities and digital product dynamics.
Your mission: to create the connection between real-world usage on the shop floor and the strategic vision of product teams.

Key Responsibilities

• Explore and understand user contexts in complex industrial environments: field observations, qualitative interviews, shadowing, and in-situ usability testing.
• Design and lead generative and evaluative research studies across multiple digital products (web platforms, mobile apps, dashboards, operational tools…).
• Synthesize and translate insights into actionable design and product opportunities.
• Build and maintain a continuous research practice: insight repositories, shared methodologies, prioritization frameworks.
• Partner closely with Product Managers, UX/UI Designers, and business stakeholders to embed user insights into strategic decision-making.
• Contribute to the organization’s UX maturity and user-centric culture through facilitation and advocacy.

Profile

• 6–10 years of experience in User or UX Research, including solid exposure to industrial, manufacturing, or supply chain contexts.
• Strong ability to move between fieldwork and product strategy.
• Mastery of mixed-methods research (interviews, usability testing, diary studies, quant/analytics).
• Proven capacity to turn user data into business and product impact.
• Excellent communication and stakeholder facilitation skills; able to evangelize research with clarity and influence.
• Comfortable working in an international environment; professional English required.

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Location: Lyon (3 days on-site / 2 days remote)
Duration: 3 months
Start date: ASAP

​We’re supporting a global industrial and manufacturing leader in the digital transformation of its operations.
The ambition: to design and scale high-impact digital products used daily by frontline teams — operators, engineers, production managers, logistics, quality, and maintenance.

Within this context, we’re looking for an experienced User Researcher freelancer able to bridge industrial realities and digital product dynamics.
Your mission: to connect real-world field usage with the strategic vision of product teams and help shape user-centered solutions that drive performance and engagement.

Key Responsibilities

• Explore and understand user contexts in complex industrial environments: field observations, qualitative interviews, shadowing, and in-situ usability testing.
• Design and lead generative and evaluative research studies across multiple digital products (web platforms, mobile apps, dashboards, operational tools…).
• Synthesize and translate insights into actionable design and product opportunities.
• Build and maintain a continuous research practice: insight repositories, shared methodologies, prioritization frameworks.
• Partner closely with Product Managers, UX/UI Designers, and business stakeholders to embed user insights into strategic decision-making.
• Contribute to the organization’s UX maturity and user-centric culture through facilitation and advocacy.
• 6–10 years of experience in User or UX Research, including solid exposure to industrial, manufacturing, or supply chain environments.
• Strong ability to navigate between on-site field immersion and strategic product collaboration.
• Mastery of mixed-methods research (interviews, usability testing, diary studies, quant/analytics).
• Proven capacity to turn user insights into business and product impact.
• Excellent communication and stakeholder facilitation skills; able to evangelize research with clarity and influence.
• Comfortable working in an international environment; professional English required.