Service Delivery Manager (Accountant)

Overview

Join a leading financial software company as a Service Delivery Manager, partnering with Aquent Talent. You will play a crucial role in empowering sales partners and driving customer success. Your expertise in onboarding, training, and problem-solving will directly impact partner effectiveness and customer satisfaction. Be a key player in a dynamic environment where your contributions make a tangible difference.
As a Service Delivery Manager, you’ll be the go-to resource for sales partners, guiding them through onboarding, strategy development, and training. Your ability to build strong relationships, address complex customer inquiries, and identify opportunities for improvement will be essential to success. You will be a vital link between partners, customers, and internal teams, ensuring seamless communication and driving positive outcomes.

What You’ll Do:

• Provide comprehensive support to sales partners, focusing on onboarding, strategy, and training.
• Effectively communicate with customers and internal stakeholders to ensure alignment and address inquiries.
• Resolve challenging customer queries using problem-solving strategies, troubleshooting skills, and empathy.
• Conduct consultative conversations to uncover customer pain points and propose tailored solutions.
• Support the team with accounting knowledge and expertise, collaborating with accountancy support.

Must-Haves:

• Proven ability to build urgency in customers to activate and use their subscriptions.
• Experience managing relationships with external partners and internal sales teams.
• Strong proactive planning and time management skills to maximize performance.
• Eagerness to learn and stay up-to-date with relevant software solutions.
• Excellent written, verbal, and presentation skills for engaging with customers via calls and emails.
• Experience delivering software-based product onboarding or training.
• Tenacious and proactive approach to maximizing reach across the customer base while working autonomously.
• Customer-centric approach focused on understanding and addressing customer needs.
• Strong collaboration skills to build relationships with internal and external stakeholders.
• Accounting or bookkeeping qualification (e.g., ACCA, ICB, or CIPP).
• Good communication skills.
• Understanding of payroll and accounting.
• Proficiency with technology and computer software.
• Knowledge of accountancy firm environments, workflows, and potential challenges.
• Effective time management skills across multiple tasks.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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