Online Operations Agent

Overview

Job Summary

A leading global social media and technology company is seeking a Monitoring Specialist – Broadcast Operations to support scaled operations across its family of digital platforms. This role will focus on the real-time monitoring and technical support of high-profile Live broadcasts, ensuring seamless execution for premier partners.

The ideal candidate will have a solid background in video operations, streaming or broadcast technology, and thrive in fast-paced environments. You’ll be instrumental in troubleshooting issues, escalating them to the right teams, and collaborating across technical and operational stakeholders to deliver flawless Live experiences.

Key Responsibilities

• Monitor top-tier Live broadcasts across the company’s suite of social and video platforms

• Identify, troubleshoot, and escalate broadcast issues in real-time to internal technical teams

• Work closely with Technical Analysts, Engineering, Operations, and Partnerships teams

• Conduct initial investigations and root cause analysis of broadcast disruptions

• Lead projects from planning through execution, ensuring timelines and quality benchmarks are met

• Provide ongoing status updates to stakeholders, ensuring transparency on deliverables and issues

• Maintain strong documentation and workflow processes to support continuous improvement

• Proactively flag risks and contribute to mitigation strategies in Live operations

Deliverables

• Consistent, high-quality monitoring and support of Live broadcasts

• Timely escalation and resolution of technical issues

• Clear and effective communication with stakeholders

• Ownership and successful execution of operational projects

• Regular reporting on progress, challenges, and improvements

• Strengthened cross-functional collaboration and operational visibility

Required Skills & Experience

• 2+ years of experience in video content operations, broadcast operations, or related media/tech environments

• Solid understanding of Live streaming workflows, streaming software, and broadcast technologies

• Technical familiarity with contribution pipelines, transcoding, signal paths, and closed captions

• Experience in real-time network monitoring and troubleshooting within a Live environment

• Strong multitasking and project management skills in fast-paced settings

• Excellent communication and collaboration skills across technical and non-technical stakeholders

• Flexibility to work variable shifts, including potential overtime during major events

Preferred Background

• Experience with large-scale social media, streaming platforms, or OTT video services

• Previous work in studios, media networks, or digital video production environments

• Hands-on experience supporting high-visibility Live broadcasts

This is an exciting opportunity to work with one of the most influential digital platforms in the world, helping deliver cutting-edge Live experiences at global scale.