IT Service Desk / Platform Controller
Overview
Placement Type:
Temporary
Compensation:
Up to £25 per hour via Umbrella
Start Date:
20/01/2025
The timely detection of defects impacting Live, App & On Demand content on all our Video Platforms in order to guarantee our customers and partners a world class content experience.
What you’ll do:
- In order to minimise downtime to our customers and prevent customer-facing incidents you will maintain a working understanding of the Content Experience on all Video Platforms.
- Quality Assurance of Video Content on a range of Devices, Apps & Products: often working to a schedule and prioritising checking activity based on Release dates and times
- Create Accurate & Comprehensive Reports based on your activity & findings
- Provide Comprehensive Status Updates during Launches & Key Content Moments
- Be aware of the potential impact of planned maintenance. Proactively monitor potentially affected systems while work is going on and report unforeseen symptoms.
Incident Handling:
- Capable of interrogating & interpreting monitoring/observability to deduce a fault.
- Prioritise & resolve incidents in a timely and professional manner: by implementing known fix or escalating appropriately.
- Accurately log incidents in Service Now (Spark, IOP & Prism): assist Duty Incident Manager to capture Incident detail/customer impact & timeline.
- Provide a comprehensive handover between shifts.
Required Skills:
- Able to work office hours onsite in South West London
- ‘A’ level education or equivalent
- Fluent Written & Spoken English
- IT Service Desk Operations or Equivalent a plus
- Excellent communication skills
- Good problem solving skills
- Ability to work under pressure to tight deadlines
*This role is open for a limited time. Shortlisted applicants will be contacted by Friday January 10th. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response, please assume that you have not been selected for progression to the next stage of the hiring process.
Client Description
Our Client is a giant media and entertainment company, with over 24 million customers in Europe. They’re keen on keeping people connected, and their upcoming media investments are expected to bring billions of pounds and over 2000 jobs to the UK creative sector. Beyond business, they’re taking big strides in diversity and sustainability with ambitious public goals in both – including 20% BAME representation by 2025, and carbon neutrality by 2030.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
