Program Manager

Overview

Job Title: Program Manager

Client Location: London – Remote UK

Salary/Pay Rate: £131,066 PAYE

Duration: 12 months

Our client’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether they are creating new products or helping a small business expand its reach, people at the company are builders at heart.

Their global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways.

The company’s Legal Operations ‘Process and Tooling’ pillar seeks a Legal Tooling Program Manager to support the EMEA region. This role will service a variety of stakeholders throughout the region, and support/partner the London-based OC Management and Legal Ops resource.

This is a full-time position covering core London business hours, based in the UK. Flexibility is required to liaise with California-based teams.

Preferred Qualifications

– Experience working with Legal teams in a fast-paced, large, complex, non-hierarchical environment

– Experience with working with or within legal outside counsel

– Apply solid task management, time management, and organization skills to ensure the best possible service to our internal clients

– Efficiently produce regular and ad hoc reports or data sets (reactively and proactively) for EMEA stakeholders

– Deal with day-to-day inquiries within the EMEA region to ensure excellent service levels and the momentum of key processes (e.g. matter opening, invoice inquiries, secondment compliance processes, etc.)

– Liaise with key US-based teams (e.g. Contracts, Accounts Payable, etc.) to ensure timely response to EMEA-based stakeholder inquiries

– Apply a Continuous Improvement mindset, regularly bringing ideas for efficiency gains within the context of our organization

– Act as local gatekeeper to regional templates and materials (e.g. best practice materials, updates to Legal Ops Hub)

– Support new processes and continuous improvement initiatives as required

Minimum Qualifications

– Educated to degree level (ideally have a background in Data Management, Business, Paralegal Studies, or Finance)

– Proven track record as an E-Billing / Reporting Analyst

– Advanced technology skills including MS Office (especially MS Excel), Thomson Reuters Legal Tracker (or other e-billing systems), and other reporting tools (such as Tableau, Asana, and SharePoint)

– Excellent document management skills and experience in using technology such as G-Suite, Dropbox, Quip, and other market-leading document management systems

– Confidently and efficiently handle data of all types (including financial data)

– Confidence and creative thinking when using data compilation/graphing mechanisms to drive report building across multiple data sets

– Keen eye for accuracy/detail, excellent communication skills (written and oral) and diplomacy

– Ability to build and maintain strong business relationships within Legal and cross-functionally, across multiple geographies

– Self-starter, able to ruthlessly prioritize their work and clearly communicate intention

– Capability to work in a high-pressure, globally focused environment with many competing priorities

– Persistence to pursue the closure of tasks/inquiries in a timely manner

Preferred Qualifications

– Experience working with Legal teams in a fast-paced, large, complex, non-hierarchical environment

– Experience with working with or within legal outside counsel